Refund policy
We strive to provide you with high-quality personalised items tailored to your preferences. However, please note the following return policy for personalised products:
1. **Customization Accuracy:** Before placing your order, please carefully review the personalised details you provide. We are not responsible for errors in the information submitted.
2. **Quality Assurance:** If your personalised item arrives with defects or errors not present in the original order, we will gladly offer a replacement or refund. Please contact our customer service within 14 days of receiving your order.
3. **Non-Returnable Items:** Due to the unique nature of personalised items, we cannot accept returns for products with correct personalisation as per your order. Ensure accuracy before confirming your purchase.
4. **Cancellation Period:** You may cancel your personalised order within 2 hours of placing it, provided production has not commenced. After this period, cancellations are not possible.
5. **Return Process:** To initiate a return for defective personalised items, contact our customer service with your order number, description of the issue, and supporting photos. Our team will guide you through the return process.
6. **Refund/Replacement:** Upon approval of your return, we will process a refund or send a replacement item. Refunds will be issued through the original payment method.
7. **Shipping Costs:** Return shipping costs for defective items will be covered by us. However, if a return is requested due to a non-defective issue or an error in personalisation details, the customer is responsible for return shipping fees.
8. **Timeframe:** Please initiate the return process promptly. Returns for defective items must be requested within 14 days of receiving the order.
By placing an order for personalised items, you acknowledge and accept the terms outlined in this return policy. If you have any questions or concerns, please reach out to our customer service team for assistance.
1. **Customization Accuracy:** Before placing your order, please carefully review the personalised details you provide. We are not responsible for errors in the information submitted.
2. **Quality Assurance:** If your personalised item arrives with defects or errors not present in the original order, we will gladly offer a replacement or refund. Please contact our customer service within 14 days of receiving your order.
3. **Non-Returnable Items:** Due to the unique nature of personalised items, we cannot accept returns for products with correct personalisation as per your order. Ensure accuracy before confirming your purchase.
4. **Cancellation Period:** You may cancel your personalised order within 2 hours of placing it, provided production has not commenced. After this period, cancellations are not possible.
5. **Return Process:** To initiate a return for defective personalised items, contact our customer service with your order number, description of the issue, and supporting photos. Our team will guide you through the return process.
6. **Refund/Replacement:** Upon approval of your return, we will process a refund or send a replacement item. Refunds will be issued through the original payment method.
7. **Shipping Costs:** Return shipping costs for defective items will be covered by us. However, if a return is requested due to a non-defective issue or an error in personalisation details, the customer is responsible for return shipping fees.
8. **Timeframe:** Please initiate the return process promptly. Returns for defective items must be requested within 14 days of receiving the order.
By placing an order for personalised items, you acknowledge and accept the terms outlined in this return policy. If you have any questions or concerns, please reach out to our customer service team for assistance.